Shipping policy

We currently ship within the United States.

Processing and delivery

Orders are typically prepared for shipment within 1–5 business days. This processing period is separate from carrier transit time.

Estimated transit times after fulfillment:

• Standard shipping: approximately 2–4 business days
• Express shipping: approximately 1–3 business days

Delivery dates are estimates and are not guaranteed. Weekends, holidays, carrier disruptions, severe weather, product availability, and address-verification issues may cause delays.

Shipping charges

• Standard shipping: $8.00
• Express shipping: $15.00
• Free standard shipping on qualifying orders of $75 or more

Any applicable shipping charge is displayed at checkout. Subscription orders may incur shipping charges with each recurring shipment unless that shipment qualifies for free shipping.

Tracking and split shipments

Tracking information will be emailed when an order ships. Products may ship separately because they can be fulfilled from different facilities. Separate packages may have different tracking numbers and delivery dates, but customers will not be charged additional shipping solely because an order is split.

Addresses and delivery issues

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs correction. We cannot guarantee changes after fulfillment begins.

We are not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address, an unclaimed shipment, recipient unavailability, or refusal of delivery.

If tracking indicates that a package is lost, contact us within 30 days of the estimated delivery date. If an order arrives damaged, defective, or incorrect, contact us within 14 days of delivery and include the order number, a description, and photographs when applicable.

Contact: support@smt-wellness.com